Become a vital part of GroupStrength's client relations as a Client Retention Coordinator in Winnipeg, MB. Utilize your empathetic communication skills to foster solid client connections and resolve issues effectively.

In this full-time on-site role, your primary responsibility will be to interact with GroupHEALTH clients directly, collecting valuable feedback. You will work closely with both Client Experience and Client Service teams, ensuring industry-leading support is delivered. Your role is crucial in maintaining high satisfaction levels and loyalty among our clients.

Key Responsibilities:



• Conduct client surveys to evaluate satisfaction levels • Collaborate with internal teams to address client concerns • Manage client data and interactions in the CRM system • Keep current on trends in employee benefits • Participate in regular training to enhance retention strategies

Requirements: • 3-5 years experience in customer-focused roles • Strong problem-solving and communication abilities • College Diploma or Bachelor's Degree preferred • Familiarity with group insurance benefits is an asset • Intermediate knowledge of MS Office

Bring your passion for client engagement to GroupStrength and contribute to lasting client relationships. #J-18808-Ljbffr

📌 Client Retention Coordinator at GroupStrength (Winnipeg)
🏢 GroupStrength Benefits Direct
📍 Winnipeg