Become a vital part of GroupStrength's client relations as a Client Retention Coordinator in Winnipeg, MB. Utilize your empathetic communication skills to foster strong client connections and resolve issues effectively.

In this full-time in office role, your primary responsibility will be to interact with GroupHEALTH clients directly, collecting valuable feedback. You will work closely with both Client Experience and Client Service teams, ensuring industry-leading support is delivered. Your role is crucial in maintaining high satisfaction levels and loyalty among our clients.

Key Responsibilities:



• Conduct client surveys to evaluate satisfaction levels • Collaborate with internal teams to address client concerns • Manage client data and interactions in the CRM system • Keep current on trends in employee benefits • Participate in regular training to enhance retention strategies

Requirements: • 3-5 years experience in customer-focused roles • Strong problem-solving and communication abilities • College Diploma or Bachelor's Degree preferred • Familiarity with group insurance benefits is an asset • Intermediate knowledge of MS Office

Bring your passion for client engagement to GroupStrength and contribute to lasting client relationships. #J-18808-Ljbffr

📌 Client Retention Coordinator at GroupStrength (Winnipeg)
🏢 GroupStrength Benefits Direct
📍 Winnipeg