Lead high-performance teams at Scotiabank as an Operations Manager for Workplace Operations. This contract role is pivotal in maintaining service excellence while developing team capabilities.
In this Toronto-based position, you'll spearhead the Operations team, focusing on improving service delivery and employee experience. Your leadership will involve managing on-site support and virtually engaging with multiple communication platforms. You will ensure each operational standard aligns with the bank’s strategic goals and compliance regulations.
Key Responsibilities:
• Direct the performance and development of Operation Leads • Provide quality assurance for virtual support systems • Analyze operations metrics and recommend improvements • Ensure adherence to OHS and Fire safety guidelines • Handle escalated issues related to facility services
Requirements: • 5+ years’ experience in leadership within finance • Robust understanding of regulatory compliance • Proficient in OfficeSpace and visitor management systems • Ability to multitask and delegate effectively • Knowledgeable in business continuity planning
Shape the future of operations at Scotiabank while nurturing a customer-centric culture. #J-18808-Ljbffr