Step into the world of technical support as an Entry-Level Technical Support Engineer with AVEVA in Calgary, Alberta. This role offers an exciting opportunity to tackle complex application issues in a hybrid work model.
In this entry-level position, your main focus will involve triaging and resolving technical issues for various software products, including custom applications. Working closely with Support and R&D; teams, you will ensure that all technical documentation is precise and assist clients in maximizing product value. Join a company recognized for its innovative impact on sustainability and inclusion.
Key Responsibilities:
• Troubleshoot and diagnose product-related issues
• Document all activities and resolutions in the case management system




• Provide estimates for work effort on customer requests
• Collaborate with team members for best practices
• Participate in training and customer support activities
Requirements:
• Customer-oriented mindset for delivering value
• Strong written and verbal communication skills
• Adaptability to changing work environments
• Independent decision-making capabilities
• Familiarity with software lifecycle and database management
Engage in a agile role focused on problem-solving and customer success at AVEVA.
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📌 Entry-Level Technical Support Engineer (Calgary)
🏢 AVEVA Denmark
📍 Calgary