Lead a team in the Experience Center at Foresters Financial as a Team Leader, focusing on performance and customer satisfaction. This role emphasizes coaching and operational management.
Bringing a minimum of five years of leadership experience in a contact center, you will ensure your team's adherence to productivity, quality, and compliance. You'll manage operational issues, provide feedback, and facilitate onboarding while promoting a culture of inclusion and development. Your leadership will directly influence customer interactions and service quality.
Key Responsibilities:
• Develop and coach a high-performing contact center team
• Monitor and enhance team performance through metrics
• Manage recruitment and onboarding processes for new employees




• Collaborate with teams for quality assurance and performance
• Address escalated customer issues with effective resolutions
Requirements:
• Minimum five years of progressive contact center experience
• Strong coaching and problem-solving capabilities
• Familiarity with industry practices and compliance
• Track record of leading teams through change processes
• Ability to manage multiple demands in a quick-paced environment
Become a key player in driving service excellence at Foresters Financial.
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📌 Experience Center Team Leader Position (Toronto)
🏢 Foresters Financial Services
📍 Toronto