Start a rewarding journey with Canada Life as a Customer Service Representative, where you manage both inbound and outbound calls in a healthcare setting. This role emphasizes accuracy, professionalism, and comfort discussing medical terms.
In this permanent full-time position within the Creditor Underwriting Call Centre, you will help applicants by documenting their medical information and assisting with insurance applications. A structured environment is essential, making this opportunity perfect for detail-oriented individuals who thrive under defined processes.
Key Responsibilities:
• Manage a high volume of structured calls daily
• Collect medical data using standardized questionnaires
• Document disclosures accurately in approved systems




• Process applications according to underwriting requirements
• Maintain confidentiality of sensitive applicant information
Requirements:
• Experience in structured phone-based roles
• Knowledge of medical terminology
• Strong listening and empathy skills
• Detail-oriented with high data entry accuracy
• Ability to handle confidential information securely
Bring professionalism, sensitivity, and transparent communication skills to Canada Life’s dedicated team.
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📌 Customer Service Role in Healthcare Call Centre (London)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 London