Summary of Position: The Retail Assistant Manager works very closely with the Store Manager to ensure the day-to-day operation of the retail department runs efficiently and smoothly. In the absence of the Manager, the Assistant Manager is the person in charge of the department but could also be responsible for overseeing the operation of the ice cream department if needed. This person is an asset to the management team, and acts as a liaison between staff and the manager. The Assistant Manager is very knowledgeable about COWS? products, policies and procedures and strives to uphold COWS?s values for creating a fun, respective and productive work environment.
Duties
Lead by example in demonstrating excellent customer service by greeting and serving all customers using COW WOW standards
Develop and implement task rotation schedules and direct the team in accomplishing daily tasks
Motivate the team to perform at their best and monitor that all team members are constructively contributing towards achieving the department?s goals
Assist the manager in recruiting staff and oversee new hire training
Ensure that task rotation systems are implemented where stock outs are promptly addressed and the store is always merchandised in a neat and orderly manner
Control inventory by ensuring COWS policies are followed, and assist the manager is completing inventory checks and counts
Ensure that health and safety regulations are followed, ensure inspection forms are completed, and that proper records are maintained
Handle cash, make change,
and accurately processing transactions using the POS system
Ensure that stock orders are received into the POS system accurately
Prepare end-of-day cash reconciliations and bank deposits
Maintain the fresh clean atmosphere of the store
Ensure proper procedures are followed and uphold company policies
Resolve complaints or solve problems efficiently
Other duties to secure the overall operation and success of the store
Qualifications
Is energized by customer interaction
Has strong verbal and communication skills
Has the ability to build a relationship with the customers and staff
Has a solid team spirit
Has a competitive spirit and a desire to sell
Has efficient and creative problem solving skills
Has strong leadership and organizational skills
Has outstanding sales ability
Has a sense of humor
Physical Requirements
Bending, lifting up to 30 lbs.
Standing outside for the duration of the shift
We appreciate all interested candidates, however, only those selected for an interview will be contacted.