Scarborough, ON | Full-Time | On-Site | Mid-level (3+ years)OverviewYour work will directly support customer reliability, equipment performance, warranty resolution, and services excellence. You will collaborate with internal production, quality and R&D teams. This is a role where your technical expertise and customer interactions will make an immediate impact.TasksSupport US and international customers, serving as primary point of contact for technical questions related to installed equipment and service requirementsPerform off‑ and on‑site inspections, testing, maintenance, troubleshooting, and repair of high‑voltage equipment, including instrument transformers, coils, and reactors; including spare parts sourcing and coordination planning with the customersConduct initial issue assessments and root cause analysis for equipment‑related questionsAssist with installation, commissioning, and startup activities for new equipmentConduct site visits to assess equipment condition and define service scope, including preparing technical inputs for quotations, schedules, and recommendationsSupport customer cases (either inside or outside warranty) by troubleshooting issues and coordinating with internal engineering, quality, manufacturing, and third‑party teams through resolutionProvide technical support and training to customers and service partners on equipment operation, maintenance, and best practicesDocument service activities, findings, corrective actions, and recommendations through detailed service reportsEnsure compliance with safety standards, customer requirements, and field service procedures during all activitiesCollaborate with service operations, engineering, quality,



and manufacturing teams to improve customer satisfaction and service deliveryMaintain tools, equipment, and service documentation in good working orderSupport continuous improvement initiatives related to field reliability, product performance, and customer experienceTravel frequently to customer sites across the United States and Canada as per business requirementsRequirementsTechnical diploma, associate degree, or bachelor’s degree in electrical engineering, electromechanical engineering, electrical technology, or a related fieldSolid knowledge of high‑voltage technology and power transmission systemsPrevious hands‑on experience working with high‑voltage equipment, instrument transformers, coils, reactors, or related electrical systemsStrong understanding of electrical testing, diagnostics, maintenance, and troubleshooting proceduresA strong hands‑on mentality and practical experience working with toolsExperience performing field service activities, inspections, commissioning, and warranty supportAbility to read and interpret technical drawings, schematics,



and service documentationStrong analytical and problem‑solving capabilities with a customer‑focused mindsetExcellent verbal and written communication skillsAbility to work independently in energetic field environments while managing multiple prioritiesFamiliarity with safety standards and field service best practices within industrial or utility environmentsExperience with SAP or other service management systems is considered an assetWillingness and ability to travel extensively across North AmericaValid driver’s license requiredPrevious experience within utility, power transmission, energy, or manufacturing environments is strongly preferredCompensation and BenefitsThe expected compensation range for this position is CAD $60,000 – $90,000 annually. Actual compensation within this range will be determined based on education, experience, certifications, and internal equity considerations.Comprehensive total rewards package, including paid vacation, group health benefits, pension plan, bonus, and additional employee programsOpportunity to gain practical experience in the field of optical current measurement technology and sustainable energy transmission in an innovative companyYou will work in a motivated team on forward‑looking projects and gain insights into the latest technologiesSupport from experienced professionals in handling the latest measurement technologyInclusion & AccessibilityTrench is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We welcome applications from all qualified individuals and provide accommodations for applicants with disabilities throughout the recruitment and selection process. If you require accommodation or support at any stage of the application or interview process, please contact us and we will work with you to meet your needs.#J-18808-Ljbffr

📌 Asset Service Engineer (Toronto)
🏢 Trench Group
📍 Toronto