Shape customer service excellence as an Operations Supervisor at Teleperformance in Yonge-Eglinton, Toronto. Lead and inspire your team to meet operational and satisfaction goals.

This onsite position focuses on managing day-to-day team performance. You will be directly responsible for customer metrics and developing a performance-driven culture. Monitor individual and team adherence to SLAs, provide in-depth feedback, and implement performance improvement strategies to enhance team capabilities.

Key Responsibilities: • Directly manage and coach team performance • Track and report on customer satisfaction and quality metrics • Oversee compliance with SLAs and attendance standards • Facilitate pre-shift briefings and team updates • Identify and rectify performance gaps through audits

Requirements: • Experience in a supervisory role within customer service • Robust analytical and communication skills • Proven track record in performance management • Ability to manage stress and adapt to evolving needs • Commitment to driving employee success and development

Join Teleperformance and play a crucial role in enhancing the customer experience in Toronto. #J-18808-Ljbffr

📌 Team Performance Supervisor at Teleperformance (Winnipeg)
🏢 TP Canada
📍 Winnipeg