At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in all technical disciplines supported by the Managed Security Services practice, is specialized in at least one of three particular disciplines: Network Security, Information Security and/or Endpoint Security. The Sr. Specialist provides both technical and process mentorship in these areas to Analysts and Sr. Analysts. The Sr.



Specialist continues to develop a platform of technical expertise.What you will do:Service Delivery – 50% job weightDeliver tasks on time and with minimal or no supervisionMonitors and resolves second-level support requests accurately and timely. Escalates unresolved issues to senior team members and/or manager(s)Performs deep analysis of the operating system. Handles Cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets capture, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may require multiple interactions with clients and/or vendors to resolvePerforms security analytics and provides timely summarized finding and recommendations to clientsManages moderately complex technical questions and ticket escalations in a specific area of disciplinePerforms root cause analysis and collaborate with Consultants and Analysts to solve repetitive system performance or configuration problemsProvide technical knowledge

📌 Sr Security Specialist - Vulnerability Manager, Tenable (Toronto)
🏢 CDW Canada
📍 Toronto