Join EDC as a Senior Developer for ServiceNow CSM, where your talent drives innovative customer service solutions in a hybrid work model. Collaborate to enhance workflows and improve service delivery.
This role demands a strong foundation in ServiceNow, spanning over 5 years of development experience, where you will spearhead complex solution designs and oversee implementation processes. Work closely with cross-functional teams to create scalable CSM solutions that align with EDC's goals, while engaging in a culture of inclusion and continuous learning.
Key Responsibilities:
• Design and implement ServiceNow CSM case management solutions • Guide the integration of workflows and playbooks • Collaborate on scalability and reusability initiatives across teams • Lead troubleshooting and quality checks on CSM systems • Participate in code and design reviews for best practices
Requirements: • Minimum 7 years of software engineering experience • 5 years of hands-on ServiceNow configuration and support • Proven skills in agile project delivery • Robust understanding of integrations and platform governance • Experience with JavaScript and CI/CD pipelines
Drive innovation and improve customer experiences through your ServiceNow CSM expertise at EDC. #J-18808-Ljbffr