OverviewRole Environment: On-site 5x/week in Barrie, ON from 8:30am-5:00pmTravel: Up to 20%Day-to-DayInsight Global is looking for an Automotive Product Specialist to join our client in the automotive parts manufacturing industry on a full-time, permanent basis in Barrie, ON. The successful candidate will serve as a technical consultant and subject matter expert supporting automotive customers with product‑related inquiries. This role is ideal for someone with a strong automotive mechanical background who enjoys problem‑solving, research, and customer interaction—but does not require hands‑on mechanical work. The focus is on technical guidance, warranty‑based questions, and product performance support.Key ResponsibilitiesServe as a primary technical point of contact for customers, handling approximately 5 calls per day along with a high volume of email‑based technical inquiriesProvide technical support and consultation related to automotive products, including diagnosing issues such as converter failures, post‑installation fault codes, and warranty concernsResearch and troubleshoot complex product issues when answers are not immediately known, escalating when necessaryCollaborate closely with internal operations to resolve technical challenges and improve product performanceTrack customer interactions, warranty returns, and technical issues using Excel and other tracking tools,



ensuring accuracy and attention to detailMonitor market trends and review product catalogs to identify coverage gaps and opportunities for future product developmentDeliver virtual product training (Zoom/Teams) to customers and distributors; in‑person training may followSupport distributor relationships and help maintain an existing client base, including occasional U.S. travelMust Haves5+ years of experience in the automotive industry, preferably in a technical customer service, product support, or mechanical advisory roleStrong mechanical understanding of automotive systems (hands‑on experience helpful, but this is not a hands‑on role)Experience answering technical and warranty‑based questions related to automotive productsAbility to interpret product failures, installation issues, and diagnostic codesExcellent verbal and written communication skills, with confidence speaking to customers via phone and emailStrong critical thinking and problem‑solving abilitiesHigh attention to detail when handling technical data, warranty claims, and customer follow‑upsComfortable working independently as a self‑starter in a rapid‑paced environmentProficiency with Excel/spreadsheets and general technical tracking toolsAbility to travel to the United States (up to 20%)PlussesBackground working closely with mechanics or service departmentsExperience supporting automotive product development or performance analysisFamiliarity with AutoCADPost‑secondary education in a technical or automotive‑related fieldExperience delivering customer or distributor product training#J-18808-Ljbffr

📌 Automotive Product Specialist (Barrie)
🏢 Insight Global
📍 Barrie