Become a trusted voice for customers at Pattison Food Group in Langley, BC as a Full-Time Customer Experience Representative. Help shoppers feel confident through expert service and problem resolution.
In this role, you will serve as a vital link between customers and our offerings, delivering support via phone and email. The position empowers you to develop skills in customer service while contributing to the enhancement of our shopping experience, as you engage with our diverse customer base and provide resolution for their inquiries.
Key Responsibilities: • Provide exceptional phone and email customer service • Understand and resolve customer needs with empathy • Help customers navigate online shopping tools • Document and address customer feedback and concerns • Collaborate with ecommerce teams to solve order issues
Requirements: • 1-2 years of experience in customer service • Robust computer proficiency and quick learning ability • Minimum typing speed of 50 WPM • Previous experience in a call center setting is advantageous • Exceptional analytical and communication skills
Utilize your customer-centric approach to make a significant impact with Pattison Food Group! #J-18808-Ljbffr