About IsolocityWe are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems. Isolocity provides quality management software to industries such as Manufacturing, Vape, Food, Health Sciences, and Cannabis, helping organizations streamline compliance and improve operational efficiency.The Ideal CandidateWe are looking for a motivated, detail-oriented, customer-focused individual who can support onboarding, troubleshoot issues, and understand customer needs and priorities. You will guide customers through the self-service learning path, host Q&A; sessions, monitor onboarding progress, and continually improve the onboarding experience. You will also provide ongoing support throughout the customer lifecycle to ensure long-term success.This role includes supporting the custom configuration of each client’s quality management system, importing quality data, and delivering platform support. You will act as a key partner in customer satisfaction during onboarding and assist existing customers with day-to-day questions to ensure confident,



effective use of the platform.Key Traits & RequirementsBackground in Quality Assurance or compliance using a QMSStrong attention to detail and data accuracyExcellent organization and time‑management skillsAbility to work independently and collaborate in a remote teamStrong written and verbal communicationProactive in managing responsibilities and tracking client progressSelf‑motivated with solid attention to detailComfortable handling multiple tasks in a growing companyResponsibilitiesRecommend custom QMS configurations within the platformPerform quality checks to ensure data integrityUpdate internal Client Health trackers and flag risksDeliver virtual product Q&A; sessions during onboardingProactively follow up with customers to maintain timelinesEscalate at-risk projects through proper channelsTriage and respond to support desk inquiriesMonitor Self‑Service training reports to ensure client progressPerksFull remote work opportunity — we are a virtual businessFlexible hours — we measure KPIs, not clock‑punchingHealth Insurance + Health Spending

📌 Customer Experience Specialist (Toronto)
🏢 Isolocity QMS
📍 Toronto