Full Time Rooming House Case ManagerTitle:Rooming House Case ManagerLocation(s): 401 Bell St. South Ottawa, ONSalary$53,633.18- $60,705.12per annum based on work experienceHours:40-Hour Work Week (35 hours plus 5 hours allocated to daily half hour paid lunches and unpaid breaks)Employer: John Howard Society of OttawaClosing Date: September 21st, 2026About the environment:Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.About who we support:Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.About diversity at JHS Ottawa:The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.About the role:Working under the direction of the Housing and Reintegration Coordinator, you will support individuals living in rooming houses who are experiencing housing instability or are at risk of homelessness. Using a coordinated case management process and a Housing First approach, you will help clients access services, address barriers and maintain stable housing.You will join an established Housing and Reintegration team that values collaboration, shared problem-solving and mutual support. While another Rooming House Case Manager provides specialized support to seniors, this position will work with rooming house residents across a broad range of ages and needs. Referrals may come from community partners, shelters, hospitals and other service providers throughout Ottawa.As the successful candidate, you have:Postsecondary education in social work, social services or a related field, or an equivalent combination of education and relevant experienceA minimum of two years of experience supporting individuals with complex needs,



including people experiencing homelessness, mental health challenges and/or substance use concernsKnowledge of Housing First, harm reduction, trauma-responsive and client-centred approachesKnowledge of the Residential Tenancies Act, 2006 and the rights and responsibilities of tenants and landlordsFamiliarity with HIFIS, SPDAT or other housing assessment and case management toolsAn understanding of Ottawa's housing and homelessness service system, including housing placement resources and processes for individuals who face significant barriers to obtaining and maintaining housingDemonstrated ability to build respectful, qualified relationships with clients, landlords, community agencies and other service providersStrong communication, negotiation and advocacy skillsExcellent interpersonal skills and the ability to work both independently and collaborativelySound judgment and the ability to respond calmly and effectively to challenging or urgent situationsStrong organizational, documentation and time-management skillsThe ability to prepare clear case notes, reports and professional correspondenceProficiency with Microsoft Office, including Word, Outlook and Excel, as well as experience working with electronic databasesA valid Ontario Class G driver's licence and access to an insured personal vehicle for regular travel throughout the City of OttawaThe ability to work flexible hours when program or client needs require itThe ability to provide a satisfactory Police Record Check for the Vulnerable SectorBilingualism in English and French is considered an assetYou Will Be Prepared To:Meet clients where they are, including in their homes and at community locations that are accessible and comfortable for themComplete intake, triage and assessments to identify housing history, barriers to housing stability, level of need and immediate prioritiesWork in a variety of community and residential environments where pests, including bed bugs, may be present, while following all organizational health and safety procedures and using the appropriate personal protective equipment providedWork collaboratively with clients to develop individualized, client-led plans that reflect their housing and personal goalsSupport clients with immediate and ongoing needs related to identification, income, food, clothing, shelter, health care and other essential servicesAssist clients in locating and securing appropriate housing through active housing searches,



applications and property viewingsBuild and maintain positive working relationships with landlords and promote the benefits of participating in a Housing First programHelp clients understand tenancy expectations and develop the skills and supports needed to maintain their housingProvide ongoing case management, practical assistance, coaching and follow-up based on each client’s identified needsProvide crisis intervention, safety planning and service coordination when requiredConnect clients with JHS Ottawa programs, supportive housing options and other appropriate community servicesAdvocate with housing providers, income supports, health services and other systems when neededMonitor client progress and adjust service plans collaboratively as needs and circumstances changeCoordinate or participate in case conferences with clients, colleagues and community partnersMaintain regular contact with clients while respecting client choice, privacy and appropriate qualified boundariesComplete timely and accurate case notes, incident reports, statistical records and other required documentationContribute meaningfully to staff meetings, case consultations and program planningFollow all organizational policies and procedures related to client and staff safety, confidentiality and professional conductDeliver services through a gender responsive, trauma responsive, harm reduction and anti-oppressive frameworkWork collaboratively with a broad range of community organizations, rooming house services, housing providers and emergency servicesTravel regularly between client homes, community locations and JHS Ottawa sitesAdapt effectively to changing priorities and the varied needs of clients and the programYou're a fit with our organizational culture, if you mirror our values in the way you work:You are committed to providing the highest quality of care for your clients, though responsive, innovative, and evidence informed approaches.Driven by curiosity, you adapt to achieve the best results for clients/communities you serve.Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all.As a leader, you lead in a way that helps employees live their strengths and reach their potential.Lead with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.You're a fit with our organizational culture, if you believe:In building meaningful connections, across our programs, partners, and neighborhoods fosters inclusion and empowermentIn a person-centered approach, recognizing the values, expertise and capacity of each individual to make choices that lead to their best self.That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, and other supportsIn reducing harm to individuals and communities through a non-judgmental approach that builds resiliently and accountability.In the capacity of individuals and communities to adapt, change and grow while promoting the conditions to inspire positive transformationWe sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted#J-18808-Ljbffr

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