Join Zurn Elkay as the Customer Service Manager in Brampton, Ontario, overseeing a dedicated team ensuring top-tier customer experiences. This role emphasizes effective order lifecycle management and exceptional team support.

As the Regional Operations Support Manager, you will bring over 7 years of customer service experience with at least 5 years in a managerial position. Your responsibilities will include tracking performance metrics, improving processes, and fostering a customer-centric culture within your team. You will create quality checks and standard workflows that improve service delivery.

Key Responsibilities:



• Facilitate accurate customer order entry and tracking • Communicate and analyze order metrics for improvements • Lead effective operational projects to boost customer satisfaction • Create and maintain service quality expectations • Mentor and guide the customer service team for success

Requirements: • Bachelor’s degree in a related field preferred • 7+ years of customer care experience required • 5+ years of experience managing customer-focused teams • Excellent communication and interpersonal skills • Familiarity with Microsoft Dynamics 365 is beneficial

Elevate the customer service experience and lead a successful team at Zurn Elkay in Brampton. #J-18808-Ljbffr

📌 Brampton Customer Service Team Leader (Winnipeg)
🏢 Zurn Industries Limited (Canada)
📍 Winnipeg