Compensation Pay Range:

$38.57-$47.34 Job Description:

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers - all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that's provided where, when, and how it is needed. CHEO's Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children's health concerns. CHEO has been named Canada's best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada's Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario,



western Quebec, Nunavut and Northern Ontario. POSTING SUMMARY

The Intake Worker is a primary point of access for children, youth, and families seeking services in mental health, addictions, substance use and neurodevelopmental health, development and rehabilitation, and home care services and care when needed. The Intake Worker reviews referrals, gathers key clinical and developmental information, and determines the urgency and appropriateness of each request for service. The Intake Worker completes an intake using standard screening tools to support the navigation of patients and families to the most appropriate resources. The Intake Worker maintains thorough and confidential documentation, keeps referral records current within electronic systems, and communicates clearly with families and referral sources to support understanding of next steps. Robust judgment, effective communication, and consistent, family‑centered practice allow the Intake Worker to support equitable and timely access across complex care environments. This posting is for a three-month temporary assignment. Initial assignment will include a focus on supporting referrals for school age children and youth referred for assessment of Autism Spectrum Disorder. MAIN RESPONSIBILITIES





Intake Screening and Information Gathering

Receive and review incoming referrals and determine the need for additional information. Contact families and referral sources to gather clinical, developmental, psychosocial, and functional background details. Conduct structured intake screenings using established guidelines and decision‑support tools. Identify indicators of both risk and protective factors to determine urgency and escal… Prioritize referrals based on defined criteria to ensure timely and appropriate access to services. Service Coordination and Access Support

Determine the appropriateness of each referral within established clinical, developmental, and service-specific pathways. Coordinate assignment of referrals to programs, clinicians, or teams and track movement through the intake workflow. Support with waitlist review where expertise of an Intake worker is required Respond to family inquiries regarding service eligibility, navigation, wait times, and next steps in the care process. Ensure timely and appropriate information and support to referring physicians when referrals are made, in accordance with the College of Physicians and Surgeons of Ontario (CPSO) guidelines. Provide families with clear information and support to improve understanding and engagement with recommended services. Support seamless and coordinated connections to appropriate services including community partner agencies where appropriate, sharing relevant information with consent to streamline pathways and reduce the need for families to retell their story. Collaboration and Liaison

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📌 Intake Worker, Development and Rehabilitation - Temporary Full-Time (1.0) (Until December 2026)
🏢 CHEO
📍 Montreal