SummaryThe Assistant Operations Leader supports store operations at the Bloor St. location, overseeing logistics, inventory, service desk and eCommerce order fulfillment to ensure operational efficiency and exceptional customer service. They schedule and coach non-selling teams, manage payroll and POS compliance, and serve as a point of contact for escalated customer issues. The role drives process improvements, loss prevention and inventory accuracy while supporting merchandising and order receiving.ResponsibilitiesSchedule and direct cross-functional non-selling teams to optimize productivity and control costsOversee service desk, shipping, receiving, BOPIS and eCommerce/IST order picking processesEnsure POS compliance, manage payroll processing and monitor non-selling expensesConduct inventory audits,
manage shrinkage control and reconcile shipping documentationManage special orders, made-to-measure goods, RTVs and recalls and coordinate logistics activitiesTrain store leadership on deferred sales, hold processing and other program administrationRequirements3-5 years retail experience in a client-facing role with leadership capacityProven ability to develop and coach others, with documented performance improvement experienceExperience with shipping, receiving, merchandising, order fulfillment and inventory management preferredStrong communication, multi-tasking skills and a service-oriented approachComfortable using technology and POS/eCommerce systems to support operations#J-18808-Ljbffr