HVAC / Mechanical Services - Service Department Manager

Lead. Inspire. Build Something Exceptional. Are you an experienced HVAC or Mechanical Services leader ready to take ownership of a growing service division? We're seeking a dynamic

Service Department Manager

to lead a high-performing team while driving operational excellence, customer satisfaction, and long-term growth. This is more than a management position. It's an opportunity to shape the future of a well-established mechanical services organization that has recently implemented the Entrepreneurial Operating System (EOS) and is committed to continuous improvement, accountability, and leadership development. Overview

Role: As the Service Department Manager, you'll provide strategic leadership for the entire service operation while ensuring exceptional customer experiences and solid financial performance. Responsibilities

Leading, coaching, and developing Service Foremen and Service Technicians Managing scheduling, staffing, and daily service operations Driving departmental efficiency, productivity, and profitability Building and maintaining strong customer relationships Resolving complex service issues with professionalism and confidence Monitoring key performance indicators and departmental budgets Improving systems, processes,



and operational workflows Supporting health and safety initiatives while maintaining regulatory compliance Helping develop future leaders within the organization Qualifications

Extensive experience within HVAC or mechanical service operations Previous leadership or management experience Excellent communication and organizational abilities Proven ability to manage multiple priorities in a fast-paced environment Experience improving processes and building high-performing teams Experience

Commercial or industrial HVAC experience Hydronic heating systems Boiler and burner systems Greenhouse mechanical experience (an asset, not required) Budgeting and financial management Experience leading organizational change The Leader We're Looking For

Calm and confident under pressure A coach who enjoys developing people Accountable and results-oriented A strategic thinker who sees opportunities for improvement Customer-focused with exceptional problem-solving skills Passionate about building strong teams and positive workplace culture You'll be joining an established organization that is investing heavily in its people, leadership, systems, and future growth. This is a rare opportunity to influence the direction of an expanding service division while becoming a valued member of the leadership team. If you're looking for a role where your leadership will make a lasting impact, we'd love to hear from you.

#J-18808-Ljbffr

📌 Service Department Manager (St. Catharines)
🏢 The Burke Group: Human Resources Specialists
📍 St. Catharines