Boost customer satisfaction with Advantage Restaurant Supply in Niagara Falls as a Customer Service Agent. This role involves direct customer interaction and issue resolution. As a full-time Customer Care Qualified, you will engage with customers, providing vital product and service information while managing their inquiries effectively.
Your responsibilities will include order follow-ups, issue resolution, and coordination with project management and service techs to ensure smooth operations. Accuracy and proactive communication will be key in your daily activities. Key Responsibilities:
Manage inbound customer inquiries with care
Offer clear product and service insights to clients
Oversee order placement and modifications
Collaborate with teams to resolve service issues
Keep detailed records of customer interactions Requirements:
Robust background in customer service roles
Exceptional communication and active listening skills
Ability to analyze and resolve customer issues
Skillful with CRM systems and computer tools
Qualified and reliable team player Help shape the customer service landscape at Advantage Restaurant Supply in Niagara Falls.