Job Summary
We are seeking a dedicated Night Auditor to join our hospitality team. The Night Auditor plays a vital role in ensuring smooth overnight operations, providing exceptional guest services, and maintaining the security and integrity of the hotel during nighttime hours. This position offers an excellent opportunity for individuals with solid customer service skills and a passion for hospitality to contribute to a welcoming environment for our guests.

Responsibilities
Perform nightly audit procedures, including balancing accounts and reconciling transactions from the day shift
Greet guests arriving during overnight hours with professionalism and courtesy
Handle guest inquiries, requests, and complaints efficiently, ensuring high levels of guest satisfaction
Manage multi-line phone systems to answer inquiries and direct calls appropriately
Maintain accurate records of all transactions, reservations, and billing information
Ensure the security of the hotel premises by monitoring surveillance systems and conducting regular patrols




Prepare reports for management regarding daily activities, occupancy levels, and financial summaries
Assist with administrative tasks such as data entry and filing as needed

Requirements
Previous experience in hotel front desk operations or hospitality preferred
Strong customer service skills with a friendly and professional demeanor
Excellent phone etiquette and communication skills
Ability to handle multiple tasks efficiently in a fast-paced workplace
Multilingual or bilingual abilities are highly desirable to assist diverse guests
Knowledge of multi-line phone systems and guest service software is a plus
Flexibility to work overnight shifts, typically from late evening to early morning hours
Hospitality or hotel experience is preferred but not mandatory; training will be provided for qualified candidates

Job Types: Full time, Permanent

Pay: $16.75 per hour

Work Location: In person

📌 Night Auditor/front Desk Sydney
🏢 Quality Inn & Suites Sydney
📍 Sydney