Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure smooth overnight operations at our hotel. In this vital role, you will be the first point of contact for guests arriving during the night shift, providing exceptional guest services while maintaining the security and integrity of the property. Your proactive attitude and multilingual skills will help create a welcoming setting, ensuring guests feel valued and cared for throughout their stay. This paid position offers an exciting opportunity to develop your hospitality career while working in a lively, fast-paced setting.
Duties
Greet and assist overnight guests with check-in and check-out procedures, ensuring a seamless experience
Manage multi-line phone systems to handle guest inquiries, reservations, and internal communications with professionalism and courtesy
Monitor security cameras and conduct routine safety inspections of the premises to uphold security standards
Prepare detailed shift reports, including financial transactions, guest logs, and incident documentation
Respond promptly to guest requests or concerns, demonstrating excellent customer service and phone etiquette
Balance daily financial transactions accurately and reconcile accounts to ensure data integrity
Support front desk operations by handling guest inquiries in multiple languages, fostering an inclusive environment
Experience
Previous hotel or hospitality experience is highly preferred, especially in front desk or night audit roles
Strong customer service skills with a focus on guest satisfaction and hospitality excellence
OPERA PMS
Experience operating multi-line phone systems and managing guest services at the front desk
Knowledge of hotel security procedures and basic accounting or financial reconciliation skills
Excellent communication skills with an energetic approach to problem-solving and guest engagement
This role is perfect for motivated individuals eager to thrive in a vibrant hospitality environment. If you are passionate about delivering outstanding service while ensuring safety and operational efficiency during overnight hours, we invite you to apply!
Pay: $18.00-$21.00 per hour
Expected hours: 16.0 – 24.0 per week
Perks:
In office parking
Work Location: In person
📌 Night Auditor Calgary
🏢 Holiday inn express & suite Airport Trail
📍 Calgary
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