Job Overview
We are seeking a friendly and qualified Guest Service Agent to join our hospitality team. This role is essential in providing exceptional guest experiences, ensuring smooth check-in and check-out processes, and addressing guest inquiries with efficiency and courtesy. The ideal candidate will possess excellent communication skills, a welcoming demeanor, and a solid commitment to customer service excellence. Multilingual or bilingual abilities are highly valued to assist our diverse clientele.

Duties
Greet guests upon arrival and assist with check-in/check-out procedures
Manage multi-line phone systems to handle reservations, inquiries, and guest requests
Provide information about hotel amenities, local attractions, and services
Address guest concerns promptly and professionally to ensure satisfaction
Maintain accurate records of guest information and reservations
Collaborate with other departments to fulfill guest needs and special requests




Uphold front desk operations with attention to detail and hospitality standards
Assist in administrative tasks such as scheduling and documentation as needed

Experience
Prior experience in front desk or hotel customer service roles is preferred
Familiarity with multi-line phone systems and guest service software is advantageous
Strong phone etiquette skills combined with excellent interpersonal communication abilities
Experience working in a hospitality environment, including hotel experience, is a plus
Multilingual or bilingual skills are desirable to serve a diverse guest base
Demonstrated ability to handle multiple tasks efficiently while maintaining professionalism in a fast-paced workplace

Pay: From $18.50 per hour

Work Location: In person

📌 Guest Service Agent Prince George
🏢 Hyatt Place Prince George
📍 Prince George