Mega Courts Pickleball & Tennis is looking for a friendly, organized, and reliable Front Desk Representative to join our growing team. This is a key guest-facing role ideal for someone who thrives in a fast-paced, community-focused sports environment and enjoys keeping operations running smoothly while delivering outstanding customer service.
Position Overview
As our Front Desk Rep, you will be the welcoming face of the facility while supporting daily operations, and member services. You will help ensure an exceptional guest experience, and a well-organized, efficient front desk.
Key Responsibilities
Provide exceptional customer service by greeting and assisting all guests in person and over the phone
Manage guest check-ins and bookings using the CourtReserve scheduling system
Support daily front desk operations, including sales, concessions, and pro shop transactions.
Help manage bookings for courts.
Handle incoming calls and guest inquiries professionally and efficiently
Maintain a clean, organized, and welcoming lobby and front-of-house space
Ensure facility standards are upheld, including cleanliness of common areas and change rooms
Enforce facility policies (including proper footwear and booking procedures)
Skills & Qualifications
Robust customer service skills with a friendly, professional demeanor
Excellent communication skills—both in person and on the phone
Solid computer skills and comfort learning new software (CourtReserve experience an asset)
Highly organized and detail-oriented, able to multitask in a busy environment
Knowledge of Tennis and or Pickleball is an asset
POS experience an asset
Reliable and flexible availability to work shifts within facility hours (7:00 AM – 11:00 PM). Need to be available for weekend shifts.
Why Work at Mega Courts
Complimentary pickleball & tennis membership (exclusions apply)
Fun, active, and community-focused workplace
Supportive team setting with on-the-job training
Chance to grow into increased leadership responsibilities
How to Apply
Please submit your resume along with a brief cover letter outlining your relevant experience and availability.