Job Description: Front Desk Agent

Department: Rooms

Reports to: Front Desk Manager

Pay structure: Hourly

Other compensation: Upselling incentive, level 3 benefits

Overview:

Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations and directions to ensure a satisfactory response.

Primary tasks:
Check-ins, check-outs and reservations
Preparations and follow-up to ensure all guest needs are exceeded or met
Address service or facility problems with the appropriate departments and work towards a resolution
Answer the general phone line assisting callers in whatever way necessary
Works alongside the valet team and housekeeping to ensure all guests have a phenomenal stay at the hotel

Qualifications:

Relevant education and work experience will definitely contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions.

Must be SMARTSERVE certified.

The Royal Hotel as an employer:

Property





We strive to create an setting in which every employee feels safe and supported, providing the prospect to be happy at work. In leading by example, we embody thoughtful and attentive service along with respectful behaviour towards everyone we encounter.

Community

We understand that our success rests on those who support and surround us. We see The Royal Hotel as part of an ecosystem of experiences, products and people that are contributing to the same vision for Prince Edward County.

Planet

We recognize that the behaviour of a few should not devastate the world of many. We see value in setting up systems and procuring products that take environmental, social and financial costs all into consideration.

Work remotely
No

Job Type: Part time

Pay: $18.00-$20.00 per hour

Additional pay:
Overtime pay
Tips

Schedule:
10 hour shift
12 hour shift
Day shift
Evening shift
Every Weekend
Night shift
Overtime

Ability to commute/relocate:
Greater Napanee, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:
Hotel Front Desk: 2 years (required)
Customer service: 2 years (preferred)

Work Location: In person

📌 Front Desk Agent Picton Ontario Greater Napanee
🏢 The Royal Hotel
📍 Greater Napanee