Job Description

Pinwheel Clinic™ is looking for a highly professional, organized, efficient, and adaptable Medical Office Assistant (MOA) to join our growing interdisciplinary clinic.

Pinwheel™ operates within a blended public/private healthcare model, so this role combines traditional MOA duties with client service, billing, and a robust front-end booking function. The MOA is often the first point of contact for families and must be able to clearly explain Pinwheel™ services, answer questions, discuss funding and payment options, and help appropriate clients move from inquiry to booking.

Pinwheel Clinic™ is in an active growth phase, so the successful candidate must be comfortable with change, able to learn new programs and workflows quickly, and willing to adapt as the clinic evolves.

Key responsibilities include:
Reception, phone, email, and online inquiries
Scheduling and appointment coordination
Explaining Pinwheel™ services, programs, fees, and booking processes
Helping prospective clients identify appropriate next steps and book services
Billing patients, extended health insurers, and third-party funders
Managing referrals, forms, documents, and electronic charts




Telephone triage and directing inquiries appropriately
Data entry and administrative tracking
Supporting the day-to-day operations of the clinic

This is an administrative role with no room flow or direct patient care required. The successful candidate will work alongside an experienced MOA and as part of a collaborative interdisciplinary team.

Required Qualifications
MOA certificate
Excellent interpersonal and communication skills
Robust organizational skills and attention to detail
Strong computer proficiency
Confidence speaking with prospective clients
Ability to manage multiple priorities
Comfort working in a changing and growing organization

Preferred Qualifications
1+ years of MOA, medical office, customer service, or sales experience
Experience with insurance or third-party billing
Experience with Jane App
Familiarity with Apple/Mac computers
Basic Life Support (BLS)

Competitive compensation based on experience and qualifications.

Job Types: Full-time, Permanent

Pay: $25.00-$29.00 per hour

Advantages:
Company events
Dental care
Extended health care
Paid time off

Work Location: In person

📌 Medical Office Assistant Victoria
🏢 Pinwheel Clinic
📍 Victoria