SmartPrint uses state of the art remote monitoring tools, systems and an advanced services/technical team to provide clients with industry leading uptime for their clients print environments.
Responsibilities:
Communicate with computer users experiencing problems
Consult documents to implement solutions
Determine and document problems experienced
Emulate or reproduce technical problems encountered
Maintain a problem and solutions log
Provide advice and training to users
Troubleshoot print drivers
Support Digital Sending functions on MFP devices
Education:
Associate’s Degree, computer science or related field
College courses in computer programming or related field completed
Qualifications:
Multi-tasking capabilities
Experience with Print and Multi-Function devices
MCSE Certification
Experience troubleshooting Windows, Macintosh, or Unix environments
Experience working in a customer service setting
Very strong interpersonal and communications skills
Skills:
Ability to meet deadlines
Creative thinker
Excellent communication skills
Excellent computer skills
Outstanding attention to detail
Great problem solver
Solves problems effectively
Works well in a team
Works well independently
Additional Information:
Type: Full Time
Experience: Mid-Senior level
Functions: Information Technology and Services
Industries: Information Technology and Services
Compensation: Full-Time Hours
Advantages
In return for your contributions, we offer an environment that supports and recognizes your professional
growth. In addition, we provide competitive compensation, including group benefits.
📌 Technical Support Toronto
🏢 Smart Print
📍 Toronto
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