Welcome to the Premier Life. At Best Western, we are committed to providing exceptional service and quality to our guests. Through our Values for Excellence, we are committed to providing exceptional guest experiences and achieving excellent results through our employees. We are currently recruiting, and we want you to join us!

Job Description:
Manages telephone, fax and email inquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Enter reservations received from all sources.
Enter all group reservations in a timely manner and handles all subsequent changes.
Create all group and airline crew blocks and airline crew manifests.
Responsible for creating and adjusting Group files for all groups and third party accounts with accurate billing and special notes.
Prepare various reports as and when required.
Identify recent contacts, develop sales leads,



and respond to sales prospects in order to maximize revenue.
Produce quotations and written confirmation to all clients.
Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
Assist other departments, as necessary.

Requirements:
Excellent communication skills - written and verbal
Strong organizational and administration skills
Confident telephone manner
Commitment to delivering high level customer service
High level of IT skills
Knowledge of OPERA an asset

Job Type: Full-time

Perks:
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Vision care

Work Location: In person

📌 Reservation Coordinator Calgary
🏢 The Best Western Premier Calgary Plaza Hotelnference Centre
📍 Calgary