Join a agile team as a Customer Experience Manager in Kimberley, focused on creating exceptional e-commerce customer journeys and driving satisfaction.
Our client seeks an experienced Customer Experience Manager to enhance customer satisfaction and loyalty within their e-commerce business. You will define and execute strategies while leading customer support operations to effectively resolve inquiries. Collaborating cross-functionally with sales, marketing, and product teams is essential, ensuring a consistent brand experience.
Key Responsibilities:
• Implement a strategy for customer retention and satisfaction
• Ensure effective management of customer support inquiries
• Analyze trends from customer feedback and service metrics




• Work collaboratively across teams for brand consistency
• Train staff in customer service best practices
Requirements:
• Experience as a Customer Experience or Service Manager
• Proven track record in customer loyalty enhancement
• Familiarity with CRM and customer feedback tools
• Excellent interpersonal and communication skills
• Commitment to advocating for customer satisfaction
Shape a customer-first culture while leading improvements in Kimberley's e-commerce landscape.
#J-18808-Ljbffr

📌 Lead Customer Experience in E-commerce (Kimberley)
🏢 Placements24
📍 Kimberley