E-Commerce Operations & Customer Service Assistant

Work N Wear – Markham, Ontario

Overview

Work N Wear is seeking an organized and detail-oriented E-Commerce Operations & Customer Service Assistant to support our growing online business.

This position is dedicated strictly to our e-commerce operations and is not an in-store sales role. The successful candidate will be responsible for processing online orders, responding to customer inquiries, coordinating with suppliers, maintaining online product information, and supporting the continued growth of our e-commerce business.

Responsibilities
Pick, organize, and pack online orders accurately and efficiently
Sort and group online orders using our computer system
Respond to customer service emails professionally and promptly
Assist customers with order updates, shipping inquiries, and other online-order concerns
Follow up on outstanding orders and work to resolve customer concerns
Coordinate drop-ship orders with suppliers
Assist with product listings and sales on online marketplaces outside of worknwear.ca
Research new online marketplaces and opportunities to expand online sales
Maintain accurate order, product,



and customer information
Perform any other duties as required

Qualifications
Strong organizational and time-management skills
Excellent attention to detail and accuracy
Comfortable using computers and learning new systems
Strong written and verbal communication skills
Professional and customer-focused attitude
Ability to work independently and manage multiple responsibilities
Dependable, responsible, and able to work effectively in a fast-paced setting
Previous experience in e-commerce, order processing, customer service, product listings, or online marketplaces is an asset but not required

Interview Information

Interviews will be held at our Markham location on:

September 10 and 11, 2026
Between 10:00 a.m. and 3:00 p.m.

Only applicants selected for an interview will be contacted.

Pay: $18.00-$19.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:
Casual dress
Adaptable schedule
In office parking

Experience:
Customer service: 1 year (preferred)

Work Location: In person

📌 E Commerce Operations & Customer Service Assistant Markham
🏢 Work N Wear
📍 Markham