Become a pivotal part of the OPENLANE team as a Technical Vehicle Specialist. Utilize your diagnostic skill set and customer-focused approach in a hybrid work setting.
We are looking for an Automotive Technical Specialist whose expertise lies in hands-on diagnostics and resolving customer disputes. You will engage with customers to clarify vehicle condition and directly influence satisfaction outcomes. With a minimum of two years' experience as an Automotive Technician or similar role, you'll be conducting thorough investigations to support fair resolutions.
Key Responsibilities:
Confirm vehicle condition with inspection report analysis
Navigate and resolve customer claims with unbiased assessments
Communicate findings clearly to customers and internal teams
Educate on vehicle repairs and condition expectations
Mediate and negotiate fair outcomes for all parties
Requirements:
2+ years in automotive diagnostics or related roles
Exceptional communication and conflict resolution skills
Basic computer literacy and CRM proficiency
Team-oriented attitude with a robust work ethic
Experience with Google Suite is beneficial
Support OPENLANE's commitment to excellence in vehicle remarketing through your technical insights and dedication to customer satisfaction.
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