Launch your career as a Support Analyst for TMX in Toronto, where client interaction and technical troubleshooting intersect. This hybrid role demands timely support and a keen eye for detail. In this role, you'll work with clients to provide high-quality support in a quick-paced setting within TMX's Application Support team. You will be responsible for resolving technical issues, processing requests, and ensuring clear communication throughout. Your contributions will be vital in maintaining client satisfaction and enhancing our support framework. Key Responsibilities:
Manage client support requests through various channels
Troubleshoot issues and document solutions accurately
Facilitate changes to system configurations for clients
Maintain detailed records of interactions and resolutions
Collaborate with product teams for escalated issues Requirements:
Experience in client-facing customer support roles
Excellent organizational and multitasking skills
Robust communication abilities with a focus on clarity
Degree or equivalent experience is required
Understanding of SQL and API troubleshooting Bring your problem-solving skills and technical knowledge to drive success at TMX. #J-18808-Ljbffr

📌 Join Tmx As A Support Analyst Toronto
🏢 TMX Group
📍 Toronto