Apply your customer service expertise at Robinhood as a Customer Experience Associate on the Resolutions Desk. This role offers live support to agents, navigating inquiries across chat, email, and phone.In this entry-level position, you'll assist Robinhood's Customer Experience team by resolving escalated cases and answering agent questions in real-time. Your role is crucial in educating agents to handle future inquiries independently. Strong communication, critical-thinking skills, and empathy are essential as you engage with agents and customers alike.Key Responsibilities:- Serve as a live contact for CX agents via chat, email, and phone- Resolve straightforward escalations,
building experience for complex cases- Educate agents through a teaching approach for future queries- Identify situations needing supervisor involvement and escalate as needed- Log interactions accurately for seamless case history transitionsRequirements:- Experience in a customer-facing role- Strong communication skills, both written and verbal- Ability to follow documented policies on live escalations- Developing problem-solving and critical-thinking skills- Solid organizational skills in logging case detailsLeverage your customer service skills at Robinhood and help drive excellent agent support in a pioneering finance atmosphere.#J-18808-Ljbffr