OverviewThe global population is aging, and the need for home care is growing each year. The home care industry faces a crisis – a shortage of care workers. Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. Our platform interfaces with office staff and front-line caregivers to facilitate meaningful recognition, stronger relationships, and operational efficiency.Caribou was recently recognized as one of The Globe and Mail's Top Growing Companies – #10 in technology – and we are just getting started. Join us as we transform how care organizations recognize and retain the people who make care possible.The OpportunityThis role reports directly into the Head of Strategic Markets.
We are looking for a Senior Customer Success Associate to support and eventually lead accounts within our strategic markets portfolio. Strategic Markets includes a range of customer profiles, ranging in size and complexity. Customer Success at Caribou combines consulting, project management, analytics, training, and marketing to care workers. The role is varied and the learning curve is significant.This is a fit if you're hyper-organized, a robust communicator, highly empathetic, and want to drive results in a customer-facing role. You can work independently and with a team, and you're energized by ambiguity. Experience in consulting, healthcare,