Join Grainger as a Customer Service Specialist in a Hybrid role, leveraging technical skills and customer relations to enhance service delivery. Experience adaptable work hours with no weekends.

As a modern Customer Service Representative, you will play a critical role in maintaining exceptional customer satisfaction. This position emphasizes communication and problem-solving skills in a supportive team setting. With opportunities for remote work after the training period, you’ll balance career development with personal life efficiently.

Key Responsibilities:
• Manage customer orders, follow-ups, and account issues
• Provide accurate information on products, pricing, and billing
• Utilize system knowledge to track orders and resolve queries




• Engage customers with service advantages and upselling opportunities
• Assess customer needs and offer tailored solutions

Requirements:
• High school diploma or equivalent
• 1+ years in customer service within a contact center
• Solid typing and data entry skills
• Familiar with SAP, Oracle, and Salesforce
• Bilingual proficiency in English and French preferred

Deliver top-notch customer service while growing your career with Grainger’s dedicated team!
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📌 Customer Service Specialist Hybrid Role Alberta
🏢 Grainger Canada
📍 Alberta