Become a Guest Services Agent and enrich guest experiences through effective check-ins and reservations. Showcase your customer orientation while maintaining high brand standards in a energetic environment.
We are seeking a Guest Services Agent with 1 to 2 years of experience. In this role, you will handle check-ins and reservations, operate the switchboard, and ensure consistent adherence to brand standards. Solid decision-making and computer skills are essential, as you will also address guest recovery situations.
Key Responsibilities: • Check guests in and out efficiently • Manage reservations and switchboard operations • Maintain brand standards through guest interactions • Independently make decisions for guest recovery • Exhibit reliability and full availability for shifts
Requirements: • 1 to 2 years of guest services experience preferred • Solid customer service orientation • Excellent computer and decision-making skills • Ability to work weekends and holidays • Knowledge of choiceAdvantage is a plus
Utilize your skills to provide exceptional service as a Guest Services Agent. #J-18808-Ljbffr