Workplace Support Services (WSS) is responsible for supporting the technology needs of our global business partners across Desktop Support, Monitoring, Service Delivery, Helpdesk, and Employee Experience.
Within WSS, the Workplace Experience Services team is seeking an individual to join the team to help drive this transformation within this support services area within Agile and other organizational change initiatives.
Responsibilities Include
Lead and facilitate strategic discussions with senior stakeholders and service managers to identify areas of opportunity to decrease “time to market” for our services, improve productivity and customer experience
Drive adoption and engagement efforts across WSS for Agile transformation
Coaching for relevant individuals and squads / teams as they transition to Agile methodologies
Support for overall WSS Agile transformation strategy, which includes future pipeline planning, discussions around future ideal state, identification of roadblocks
Engagement with partners such as EUT to unite on strategy and execution
Translation of discussions into strategic executive content to enable discussion across Tech areas and within WSS Leadership
Lead discussions on initial focus of Service Management transformation into squads and center of expertise / chapter formation
Serve as Service Delivery Manager-like capacity for these initiatives
Required Qualifications
10+ years working in a mature Agile workplace
10+ years / seasoned Agile consultant/ Scrum Master
Deep expertise in Agile methodologies (e.g. Scrum, Kanban and agile practices at scale)
Hands on experience working with IT shared service functions (business and operation functions o Capacity planning, financial operations, asset management, system & network monitoring/alerting and change management.
Self-starter, capable of taking initiative, seeking out and building relationships
Drive engagements from concept to completion with minimal guidance
Executive written and oral communication skills
Ability to work in a fluid setting and adapt as necessary
Highly motivated individual who possess ability to work in both individual and team settings
Familiarity or experience working in a support services organization
Robust organizational skills and attention to detail
Ability to work and deal with ambiguity and define approaches to bring issues to resolution
Contact Info
📌 Senior Scrum Master Quebec City
🏢 Jose Merciline
📍 Quebec City
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