Elevate your expertise as a CCaaS Solutions Engineer with Dawn InfoTek, a leading IT consulting team. This hybrid role focuses on cutting-edge design and implementation for major banks.
As a Solutions Engineer specializing in CCaaS, you will work closely with cross-functional teams to architect effective Contact Centre solutions. Your expertise in platforms like Genesys Cloud will be invaluable in enhancing both customer and agent experiences through cutting-edge technology. Join our dynamic team for a contract duration of six months with potential extension.
Key Responsibilities:
• Design and structure CCaaS solutions aligned with business goals
• Collaborate with teams to gather requirements and build comprehensive designs
• Evaluate and select suitable CCaaS platforms and technologies




• Maintain thorough architectural documentation and integration plans
• Provide technical leadership during implementation
Requirements:
• Bachelor’s degree in Computer Science or related field
• Proven experience with CCaaS solutions
• Strong knowledge of CCaaS technologies, especially Genesys Cloud
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a dynamic environment
Leverage your CCaaS expertise to drive innovation and enhance customer interactions at Dawn InfoTek.
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📌 CCaaS Solutions Engineer at Dawn InfoTek (Toronto)
🏢 Dawninfotek
📍 Toronto