Become a key part of Jonas Software as a Bilingual Technical Support Specialist in North York. Provide exceptional technical assistance to our French and English-speaking customers in a hybrid work model.
As a Tier 1 Bilingual Support Specialist, you'll serve as the first contact for customers in both languages, troubleshooting various technical issues. Your role includes gathering information, escalating complex cases, and ensuring a high-quality customer experience. You’ll be instrumental in documentation and maintaining service level agreements.
Key Responsibilities:
• Provide support via phone, email, and chat in French and English
• Troubleshoot configuration errors and access problems
• Document detailed customer information for accuracy
• Offer guidance and basic product education
• Escalate unresolved cases to Tier 2 support
Requirements:
• Fluent in both English and French
• Minimum 2 years experience in technical support
• Familiar with ticketing systems like Zendesk
• Basic understanding of databases and Linux
• Excellent communication and troubleshooting skills
Embrace the chance to enhance technical and customer skills with Jonas Software in a agile hybrid setting.
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📌 Bilingual Technical Support Specialist In North York Quebec City (Canada)
🏢 Jonas Software
📍 Canada
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