Elevate your career as a Customer Experience Specialist at Manion, contributing to a supportive community. This hybrid position involves assisting Plan Members through phone, email, and live chat. At Manion, we prioritize trust and collaboration. With two days in-office and three remote, this role places you at the forefront of customer service, enabling you to provide essential information regarding plan coverage and claims while ensuring all inquiries are met with expert assistance. You will receive thorough training to ensure your success. Key Responsibilities:
Serve as the first point of contact for Plan Members
Deliver accurate information regarding coverage and claims
Handle difficult inquiries with a positive approach
Foster a team-oriented team setting focused on solutions
Provide timely and helpful communication to customers Requirements:
Minimum 2 years in a customer service setting
Proficient communication skills in English
Post-secondary academic background
Solid ability to multitask and manage time
Experience with customer service technology Contribute your skills and passion for customer service to enhance the experience for all Plan Members at Manion. #J-18808-Ljbffr

📌 Hybrid Customer Experience Specialist Role Toronto
🏢 GroupHEALTH Benefit Solutions
📍 Toronto