Become a Remote Customer Support Specialist at ForgeFit and play a vital role in assisting our fitness industry partners. Provide outstanding service to ensure seamless interactions from order to installation. This full time role involves direct communication with customers, addressing their needs through various platforms. Your responsibilities will encompass answering questions on orders, resolving issues quickly, and collaborating with other departments. You will keep detailed records and follow up to ensure a high level of service. Key Responsibilities:
Respond professionally to inquiries via various channels
Help customers navigate orders and troubleshoot issues
Work with fulfillment and sales teams for swift resolutions
Maintain accurate documentation in the CRM
Proactively check in on customer satisfaction Requirements:
Over 1 year of experience in customer service roles
Robust organizational and problem-solving abilities
Comfort with CRM tools and software
A genuine desire to assist customers
Knowledge of gym equipment is a plus Enhance your career while contributing to ForgeFit's mission to empower fitness professionals. #J-18808-Ljbffr

📌 Remote Customer Support At Forgefit Ottawa (Canada)
🏢 ForgeFit
📍 Canada