Join Kraken Robotics in Dartmouth, NS as a Tier 1 IT Support Specialist to make a real impact in technology support. You'll be the go-to person for resolving day-to-day IT issues efficiently. This role is critical to assist end-users with immediate IT concerns, ranging from hardware problems to software support. You'll log, categorize, and document support requests, ensuring that users receive timely assistance. This position not only involves user support but also the development of refinements to improve overall service effectiveness. Key Responsibilities:
Manage IT support requests via ticketing and direct interactions
Provide first-line troubleshooting for various hardware and software
Document incidents, troubleshooting steps, and outcomes thoroughly




Support onboarding and offboarding activities for current users
Collaborate with Tier 2 for complex issue escalations Requirements:
Minimum of 1 year in IT support or service desk
Basic knowledge of Microsoft 365 and troubleshooting concepts
Solid emphasis on customer service and qualified communication
Additional certifications like CompTIA A+ a plus
Relevant post-secondary education preferred Grow your technical expertise while supporting Kraken Robotics' mission beyond technology. #J-18808-Ljbffr

📌 It Support Specialist Tier 1 Opportunity Dartmouth
🏢 Kraken Robotic Systems
📍 Dartmouth