Elevate IT service excellence as a Senior Advisor in a hybrid role. Drive effective incident management within a dynamic team, ensuring compliance with ITIL processes while optimizing key workflows.In this senior role, you will enhance IT Service Management across the organization by leading major incidents and coordinating cross-functional teams. Your expertise will shine as you focus on incident resolution, tool optimization, and process improvement, ensuring operational resilience within quick-paced IT environments.



You'll be pivotal in maintaining stakeholder confidence and delivering timely updates during critical situations.Key Responsibilities:- Lead major incident management and resolution efforts- Optimize ITSM practices and workflows for efficiency- Coordinate cross-functional communication during incidents- Analyze performance metrics to drive improvements- Facilitate ITSM practice meetings for continuous enhancementRequirements:- ITIL 4 Foundation Certification or higher- Over 4 years of ITSM experience in enterprise environments- Strong knowledge of ServiceNow incident management- Proven crisis response skills under pressure- Excellent verbal and written communication abilitiesLead transformation in IT service delivery with your expertise in problem-solving and continuous improvement, driving exceptional outcomes in major incidents.#J-18808-Ljbffr

📌 Hybrid Senior It Service Management Advisor Leading Major Incidents (Ajax)
🏢 CPUS Engineering Staffing Solutions
📍 Ajax