Lead high-performance teams at Scotiabank as an Operations Manager for Workplace Operations. This contract role is pivotal in maintaining service excellence while developing team capabilities.
In this Toronto-based position, you'll spearhead the Operations team, focusing on improving service delivery and employee experience. Your leadership will involve managing on-site support and virtually engaging with multiple communication platforms. You will ensure each operational standard aligns with the bank’s strategic goals and compliance regulations.
Key Responsibilities:
• Direct the performance and development of Operation Leads
• Provide quality assurance for virtual support systems
• Analyze operations metrics and recommend improvements
• Ensure adherence to OHS and Fire safety guidelines
• Handle escalated issues related to facility services
Requirements:
• 5+ years’ experience in leadership within finance
• Solid understanding of regulatory compliance
• Proficient in OfficeSpace and visitor management systems
• Ability to multitask and delegate effectively
• Knowledgeable in business continuity planning
Shape the future of operations at Scotiabank while nurturing a customer-centric culture.
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