Description The successful candidate will be able to manage the product development process using an agile framework. Working closely with cross-functional teams, identifying user needs, and ensuring the product meets customer expectations. They will enjoy problem solving and be proactive in identifying the root cause of issues and developing solutions.

Responsibilities
Ownership of 3rd party applications.
Define requirements and support the business by prioritizing the product backlog.
Ensure the applications serve their intended purpose and deliver value to the business
Ensure the applications meet the standards deemed acceptable by all stakeholders, customers, and partners
Ensure appropriate security controls are in place to help mitigate and manage risks
Understand the scalability of each application and provide recommendations
Performs product demos.
Understand application components and the underlying infrastructure to mitigate integration concerns




Keep track of dependencies and avoid single points of failure
Supports Product Owner responsibilities and initiatives.

Qualifications
Magento/ Adobe Commerce certification or other large platform experience and/or certification would be given preference.
Proven experience in digital product delivery using agile methodology.
Experience working directly with web development teams and solid familiarity with web/eCommerce technology.
Exceptional organization and time management skills with robust attention to detail. Ability to communicate status/problems to team members and non-technical managers effectively.
The ability to shift between changing priorities, effectively balance autonomy and collaboration.
Creative, highly organized, self-motivated person.
College degree or equivalent experience required.

📌 Product Support Specialist Saint John
🏢 J.D. Irving
📍 Saint John