Join Wajax as a Business Systems User Support professional, focusing on delivering quality assistance for all end-users in a dynamic environment. You will manage inquiries efficiently, specializing in Infor M3 ERP support.

In this role, you will address requests efficiently through the IS Help Desk ticketing system. Expect to collaborate closely with the IS Analyst team while evaluating and prioritizing user issues effectively. Additionally, you will create valuable training programs and update communications that enhance user knowledge about business systems.

Key Responsibilities:



• Respond to business system support requests promptly • Provide comprehensive training to individual users and groups • Prepare and maintain user communication and training materials • Create knowledgebase documentation for support reference • Support after-hours inquiries on a rotational basis

Requirements: • College Diploma/University Degree in Information Technology • 1-2 years of relevant user support experience • Proficient in ERP Systems and Microsoft Office • Bilingual in English and French (recommended) • Solid analytical and troubleshooting skills

Enhance user experience and support system efficiency with Wajax in this vital business role. #J-18808-Ljbffr

📌 Wajax Business Systems User Support (Winnipeg)
🏢 Tundra Process Solutions
📍 Winnipeg