Enhance customer service at Ontario Northland as a Supervisor in Sudbury. This crucial leadership role focuses on ensuring high standards of service and effective team management.

As a Supervisor, you will lead a team of Customer Service Agents to achieve service excellence while monitoring performance and compliance. Your responsibilities include resolving escalated inquiries, conducting team training, and collaborating with operational partners. This role requires independent judgment under a 24/7 operational framework.

Key Responsibilities: • Lead, coach,



and manage a team of customer service professionals • Track employee performance and provide mentorship • Address escalated issues with a focus on customer satisfaction • Work with internal stakeholders for service coordination • Conduct inspections and maintain service quality standards

Requirements: • Secondary School Diploma or GED • Minimum five years of supervisory experience in customer service • Robust analytical and organizational skills • Proficient in Microsoft Office Suite • Valid driver’s license and ability to travel

Contribute to Ontario Northland's ongoing commitment to customer-centric service as a Supervisor in Sudbury. #J-18808-Ljbffr

📌 Supervisor of Customer Service Operations (Winnipeg)
🏢 Ontario Northland
📍 Winnipeg