About ApplyToEducation We're not just a software company; we're committed to improving education. At ApplyToEducation, we build technology to bridge the gap between schools and talent, ensuring that school boards are equipped with the best talent in and outside the classroom. Position Overview The Customer Care Representative is the first point of contact for teachers and non-teaching applicants who have questions and issues with the Apply to Education website. This role is perfect for a recent grad who wants to work for an amazing company with very little turnover and room to grow their career. Hours 10:30 a.M. to 7:00 p.M., Monday to Friday Location Mount Pleasant and Eglinton (8 minute walk from Eglinton Subway Station on Yonge Line). This role is an in office role, but after passing level one, you can work Fridays from home with your manager’s permission. Job Specifications (Knowledge & Experience)



Bilingual in French and English Post secondary diploma or degree Exceptional telephone manner A passion for helping people over the phone and via email Excellent oral and written communication skills in English and French At least one year of customer service experience in quick service, retail, or hospitality Proficient in Windows XP and 7 operating systems, Excellent Microsoft Office skills Ability to troubleshoot web browser issues Call Center experience with web-based product (bonus) Main Duties of Position Holder Providing timely, effective and courteous support to ATE customers Responding to phone and email inquiries about the Apply to Education Web Site Troubleshooting technical issues & assisting applicants in the management of their accounts Diagnosing concerns with individual accounts and suggesting viable solutions Identifying areas to improve the Apply to Education site to create a better user experience Editing and converting problem files for applicants as needed Administrative support for various campaigns or projects as required Occasional data entry and bulk

📌 Ate Is Hiring - Bilingual Customer Care Representative (Toronto)
🏢 AlgaeCal
📍 Toronto