Nestmed, Inc. is seeking a customer-facing support specialist to help clinicians and staff using our AI-driven platform. You will be the first line of contact, handling inquiries via Zendesk and guiding users through quick fixes while keeping calm under pressure.
You will triage issues, escalate where necessary, and partner with product and engineering to deliver a reliable, empathetic experience for healthcare specialists. This remote Canada-based role offers PST-friendly hours.
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