Job (project) description :

We are looking for an experienced SAP Support Consultant to join a global team supporting a complex enterprise landscape for a leading manufacturer of office equipment and digital solutions.

In this role, you will focus primarily on SAP Sales (SD/MM) support within an SAP ECC environment, working as part of a broader team covering Salesforce CRM and other SAP ERP domains.

You will play a key role in ensuring reliable operations, continuous improvements, and effective collaboration with business stakeholders.

Location: Toronto area, Canada (hybrid – ideally 3 days/week in office, but discussable)

Employment Type: Full-time, long-term.

Requirements:
Strong hands-on experience in SAP ECC, with focus on SD and basic knowledge of MM
Valuable understanding of Order-to-Cash (O2C) processes
Working knowledge of FI/CO integration points (billing, revenue recognition, AR)
Exposure to Salesforce or other CRM system (integration or business process level)
Basic understanding of SAP BW / reporting concepts
Experience in application support (L2/L3) in enterprise environments
Strong analytical and troubleshooting skills
Good communication skills in English

Job Responsibilities:
Provide L2/L3 support for SAP ECC, primarily in Sales (SD) and Logistics (MM) areas




Analyze and resolve incidents, service requests, and root causes across O2C processes
Collaborate with cross-functional teams supporting Salesforce CRM, SAP FI/CO, and SAP BW
Ensure smooth integration between SAP ECC and Salesforce CRM
Support Order-to-Cash (O2C) processes, including coordination with finance teams
Perform minor enhancements, configuration changes, and testing activities
Participate in continuous improvement initiatives and system optimization
Communicate effectively with business users in English and provide user support

Nice to Have:
Experience with SAP-Salesforce integration scenarios
Knowledge of IDocs, APIs, or middleware (e.g., SAP PI/PO, SAP BTP Integration Suite or MuleSoft)
Experience in manufacturing or distribution industries

What we offer:
Paid vacation, paid days of sick leave with a doctors note, and days of paid sick leave without a doctors note;
Medical insurance coverage for employees, plus an option for family insurance coverage at a corporate rate;
Support for participation in career development prospects (webinars, conferences, trainings, etc.);
Regular team-building opportunities as well as bi-annual company-wide events;

📌 0 Sap Sd/mm Consultant Senior Toronto
🏢 Customertimes
📍 Toronto